E-Mall Consulting Services

Your Trusted Advisory Service

E-Mall Consulting Services


With the acquisition of Astea by IFS, Steve Scott now has the opportunity to establish a private consulting practice, focussing on assisting field service enterprises in the APAC region to gain process and efficiency improvements through the use of technology. Steve can bring to the table more than 30 years of practical experience working with field service management applications.

Steve has 36 years of experience in the Field Service industry, including 2 years as Field Service Technician, 16 years in Service Management, and 18 years with Astea International as Professional Services Manager and Managing Director (APAC). In the nearly two decades with Astea, Steve was either lead Business Consultant, Project Manager or Executive Sponsor of countless implementations of the Astea Alliance FSM application for tier-one global service companies across the Asia Pacific region.

Industry Papers by Steve:


The following articles were written by Steve for the Astea Blog:




Services on offer include:

  • Development of management reports using Microsoft Reporting Services or Astea Alliance Report Customiser.
  • Configuration of Workflows and Approval Processes.
  • Assistance with internal coordination of support from IFS.
  • Assisting with the design and documentation of functional requirements for customisations and interfaces.
  • UAT of service releases from software vendors.
  • Assistance with long term strategic systems planning.





21 Dening St, Drummoyne, NSW 2047


+61 402487468

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